Under Community → User support you answer your buyers' requests about courses, products and orders.
The Accept support requests switch decides whether buyers can contact you. You can override this per course in the Access tab.
The tiles show the status: total, open, waiting for you, waiting for participant, resolved, closed.
Use search and Filter to find tickets by subject, ticket number, participant or product.
If you receive a refund request, refer the buyer to Digitora ([email protected]), as Digitora is the seller and handles refunds.